TRACKTHISRUN

Support Center

We're here to help you get the most out of Track This Run

📧

📧 Contact Us

Email Support

For general inquiries, bug reports, or feature requests:

support@trackthisrun.com

Response Time

We typically respond within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.

When contacting us, please include:

Your username or email associated with your account
Device type and operating system version (if app-related)
A detailed description of your issue or question
Screenshots if applicable

❓ Frequently Asked Questions

How do I sync workouts from the iOS app to the website?

Workouts are automatically synced when you complete them in the iOS app. Make sure you're logged into the same account on both the app and website. After finishing a workout, it should appear on your dashboard within a few minutes.

Why isn't my GPS tracking working properly?

Ensure location services are enabled for Track This Run in your iPhone settings. Go to Settings > Privacy & Security > Location Services > Track This Run and select 'While Using the App' or 'Always'. For best results, make sure you have a clear view of the sky when starting your workout.

How do I connect with friends on Track This Run?

Navigate to the Friends section from your dashboard. You can search for friends by username or email, send friend requests, and once accepted, you'll see each other's activities and can give kudos on workouts. You'll also appear on the weekly leaderboard together.

Can I export my workout data?

Yes! Your workout data syncs with Apple HealthKit on iOS. All your workouts, including GPS routes and heart rate data, are saved to Apple Health and can be accessed by other fitness apps.

How do activity streaks work?

Your activity streak counts consecutive days with at least one recorded workout. Log a workout each day to maintain your streak. The app will warn you if you're about to break your streak. Reach milestones at 7, 14, 30, and 100 days!

What workout types are supported?

Track This Run supports Running, Cycling, Walking, Hiking, Swimming, Yoga, and Elliptical workouts. Each activity type has optimized tracking and displays appropriate metrics for that sport.

How does the AI workout analysis work?

After completing a workout, our AI analyzes your performance data including pace, heart rate zones, splits, and elevation to provide personalized insights and coaching tips. This feature helps you understand your workout patterns and improve over time.

How do I delete my account and data?

You can delete your account and all associated data from your dashboard settings. For detailed instructions, visit our Data Deletion page.

Why are my personal records not showing?

Personal records are calculated from workouts synced to Track This Run. Make sure your workouts are syncing properly from the iOS app. Records track your fastest 5K, 10K, half-marathon times, longest distance, and highest elevation gain.

How does the weekly leaderboard work?

The weekly leaderboard ranks you and your friends by total distance covered during the current week (Monday to Sunday). It updates in real-time as workouts are logged. Compete for the top spot and earn bragging rights!